Student Success & Customer Experience Lead

Tuitional · Karachi division, Pakistan

Tuitional in Karachi is seeking a full-time on-site Customer Relationship specialist. You will own customer cases end to end—from calls and chats to escalations—ensuring smooth resolution and proactive engagement with students and parents.

You will handle communications across WhatsApp, chat, email; coordinate with Academics, Finance, and Tech; maintain records in CRM and LMS; and identify early signals of dissatisfaction to prevent churn.