Director, Client Experience & Complaint Excellence

Standard Chartered · Lahore, Pakistan

Standard Chartered seeks a Director of Client Experience to lead a team responsible for complaint management and service recovery. You will govern client feedback and ensure resolutions align with regulator requirements and internal service standards.

Key duties include supervising senior staff, monitoring complaint portfolios, and driving timely investigations, escalations, and fair resolutions while maintaining professional client communications across English and Mandarin-speaking