Customer Experience Associate
Pickyourtrail · India
Job Description
We are Hiring Freshers for Customer Experience Associate
About the Company
Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry.
Role Summary
We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel.
Key Responsibilities
- Act as the primary point of contact for customers during their travel
- Proactively engage with customers to ensure expectations are met
- Identify, address, and resolve issues in a timely and efficient manner
- Provide accurate destination information and relevant recommendations
- Handle emergency situations with professionalism and prompt action
- Monitor customer feedback and drive improvements in satisfaction
- Coordinate with internal teams to ensure smooth execution of travel plans
- Support travel logistics including transport, accommodation, and activities
Candidate Profile
- Strong communication and interpersonal skills
- Effective problem-solving abilities with composure under pressure
- Ability to assess situations quickly and respond appropriately
- Adaptable and comfortable working in a fast-paced environment
- Collaborative team player
- Willingness to work in rotational shifts, including night shifts
Work Schedule
- 6-day work per week
- Rotational shifts and weekly offs
- Location: chennai
Compensation & Benefits
- Exposure to a dynamic, high-growth work environment
- Medical insurance coverage of ₹3L (including dependents)
- Shift-based allowances
Interested candidates can apply here
Email: karthiga.d@pickyourtrail.com
Contact: 8072581390
Details
| Company | Pickyourtrail |
| Location | India |
| Type | FULL TIME |
| Niche | general |