Customer Support Associate

We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity. What You'll Do •⁠ ⁠Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally •⁠ ⁠⁠Manage and update customer records using CRM tools •⁠ ⁠⁠Identify patterns in customer feedback and flag them to the team •⁠ ⁠⁠Coordinate with internal teams on order, shipping, and product-related issues •⁠ ⁠⁠Maintain a consistent brand voice across all customer touchpoints •⁠ ⁠⁠Support community management on Facebook and WhatsApp groups What We're Looking For •⁠ ⁠Maximum 4 years of experience in a customer support or customer success role •⁠ ⁠⁠Proficiency in CRM platforms •⁠ ⁠⁠Comfortable using AI tools for drafting, summarizing, and improving responses •⁠ ⁠⁠Hands-on experience with Meta Business Suite •⁠ ⁠⁠Strong written English; clear, warm, and professional •⁠ ⁠⁠Ability to work independently during US business hours •⁠ ⁠⁠Someone who genuinely enjoys helping people and takes ownership of problems Nice to Have •⁠ ⁠Prior experience supporting a D2C, health tech, or wellness brand •⁠ ⁠⁠Familiarity with Kickstarter or crowdfunding customer journeys •⁠ ⁠⁠Experience managing Meta Business and online community groups This is an entry to mid-level role. Budget: 5 LPA (with quarterly incentives) Timings: 8:00 PM to 6:00 AM IST Mode: Hybrid (mostly remote with occasional visits to the office) Industry: Wellness and Fitness Services Employment Type: Full-time