Production Support Engineer

Dexian India · Bengaluru, India

Skillset: Unix, DB, Production Support, Incident management, Splunk, Grafana, Linux/Python Scripting.

MongoDb, Kafka – good to have

Location : Bangalore

EXP : Senior: 5-7 years

• Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
• Good experience in DB Queries – Be able to write queries including fair complexity.
• Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, etc.,
• Having Exposure in support banking application.
• Having exposure in monitoring tools like Splunk, Dynatrace.
• Having additional knowledge on Grafana and confluent.
• Excellent customer communication.
• Good Analytical skills and team member skills.
• Having exposure to Linux/Python scripting

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.