Client Success Manager - Digital Marketing Agency at Gravitate Digital - Tampa, Florida

Remote | Full-Time | $65K Base | $90K–$110K+ Potential Ensure you read the information regarding this opportunity thoroughly before making an application. Gravitate Digital is a fast-growing performance marketing company helping home service businesses acquire customers and scale. We're looking for an ambitious Client Success Manager who wants to take real ownership, work directly with business owners, and grow quickly with the company. This is not a low-intensity remote account management role. We move fast, expect a lot, and give strong performers significant responsibility and upside. What You'll Do You'll own a portfolio of client relationships and be responsible for helping those clients succeed. That includes: Running client strategy and performance calls Understanding client goals, marketing performance, CPL, CAC, close rates, and lead quality Identifying problems before the client does and taking ownership of solving them Coordinating with our advertising, creative, and operations teams Helping improve client offers, follow-up, CRM usage, and sales processes when needed Keeping accounts organized and moving forward Building strong relationships with business owners Identifying opportunities to retain and grow successful accounts Your job is not just to keep clients happy. Your job is to help them win. Who We're Looking For Our ideal candidate has: Client success or account management experience at a marketing agency Ideally, experience marketing for home service businesses Strong communication and organization skills A basic understanding of paid advertising and lead generation The ability to manage multiple clients and priorities at once High personal accountability and strong problem-solving skills If you don't have agency experience, we'll still consider exceptional candidates with strong client success experience or people who are unusually smart, hardworking, and quick to learn. You'll Probably Love This Role If You're highly ambitious and competitive You want more responsibility, not less You naturally work hard without needing to be chased You move quickly and handle pressure well You take ownership when something goes wrong You want your compensation and responsibility to grow with your performance You'd rather have a demanding opportunity with significant upside than an easy job with limited growth Gravitate is growing quickly, and this role can be hectic at times. There will be periods that require more than a standard workday. If you're looking for a predictable, low-pressure remote 9-to-5, this probably isn't the right fit. Compensation