Key Account Manager

Shri Bhagwati Logistics · Thane, India

Company Description Shri Bhagwati Logistics is a nationally operating transportation and logistics company founded in 1978 in Mumbai, with headquarters in Mumbai and branches in major cities such as Thane, Indore, and Delhi. The company specializes in primary and secondary transportation, C&F services, and warehousing, with extensive experience in full truck load operations across India. It has a strong track record of long-term partnerships with leading companies including Hindustan Unilever, Godrej, and Asian Paints, supported by a depot network spanning 10 lakh square feet and a dedicated team of over 500 employees. Shri Bhagwati Logistics has been recognized as a top service provider and is experienced in handling diverse product categories, from FMCG and food items to chemicals and paints, using systems like JDE, Oracle, WMS, and SAP. The company focuses on efficiency, reliability, and client satisfaction and is committed to long-term excellence in all aspects of its operations.

Role Description The Key Account Manager is a full-time, on-site role based in Thane, responsible for managing and growing relationships with strategic customers. Day-to-day tasks include overseeing key account operations, monitoring service levels, and ensuring timely resolution of customer issues in coordination with internal teams such as operations, warehousing, and transport. The role involves analyzing account performance, preparing business reviews, and identifying opportunities to improve efficiency, service quality, and revenue. The Key Account Manager will collaborate with clients to understand their logistics needs, develop tailored solutions, and support contract compliance and implementation. This position also requires maintaining accurate documentation, reporting key metrics, and supporting continuous improvement initiatives across assigned accounts.

Qualifications

• Candidates should possess strong Key Accounts and Account Management skills, with experience handling large or strategic clients in logistics, transportation, or related industries.
• Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, prepare account reports, and develop improvement plans.
• Candidates should possess excellent Customer Service skills, including the ability to manage expectations, resolve issues promptly, and build long-term client relationships.
• Relevant experience in transportation, warehousing, or C&F operations is highly required, along with familiarity with ERP or WMS tools (e.g., SAP, Oracle, WMS).
• Strong communication and negotiation skills, the ability to work on-site with cross-functional teams, and a proactive, solution-oriented approach are required.
• A bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is preferred; prior experience as a Key Account Manager or similar role will be an advantage.

CTC: 5 to 7 Lacs PA

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