Gainsight Administrator

UST · India

Job Title: GainSight Administrator

Location : Bangalore

Experience: 5+ Years

Responsibilities

• Administer and enhance the Gainsight CS platform, including Health Scores, Rules Engine, Journey Orchestrator, Success Plans, Timeline, and Dashboards.
• Partner with Customer Success, Sales, Product, Services, and Operations teams to automate customer lifecycle programs across onboarding, adoption, renewal, and expansion.
• Design and maintain customer health score frameworks using product usage, engagement, support, and commercial data.
• Build executive dashboards and analytics to provide visibility into customer adoption, risk, and business outcomes.
• Manage integrations between Gainsight, Salesforce, Adobe systems, and enterprise data platforms.
• Drive data quality, process optimization, and operational excellence across the Customer Success organization.

Required/Qualification

• Bachelor's degree or equivalent experience.
• 5 to 7 years of experience in Customer Success Operations, Business Systems, CRM Administration, or related fields.
• 3+ years of hands-on Gainsight Administration experience.
• Strong experience with Gainsight CS, Salesforce CRM, Rules Engine, Journey Orchestrator, Data Designer, Scorecards, and Reporting.
• Proficiency in SQL, data analysis, and system integrations.
• Excellent stakeholder management and cross-functional collaboration skills.