Operations Manager

TP · India

We're Hiring || Operations Manager

• 
  Location: Kolkat
• aProcess: Domestic Banking Proces

s
Key Responsibilitie

• s:
  Drive operational excellence and achieve business K
• PIsLead, mentor, and develop Team Leaders and frontline te
• amsMonitor productivity, quality, customer satisfaction, and process complia
• nceManage client expectations and stakeholder relationsh
• ipsIdentify improvement opportunities and implement process enhanceme
• ntsEnsure adherence to SLAs, operational metrics, and organizational polic

ies
Preferred Candidate Prof

• ile:
  Experience managing Domestic Banking/BFSI operations in a BPO enviro
• nmentStrong people management and stakeholder management s
• killsProven track record of delivering operational KPIs and business out
• comesExcellent communication, analytical, and problem-solving abil
• itiesGraduation is mand