Analyst III, Application Support

HashRoot · India

Role Overview:

We are seeking an engaging, hands-on HR Tech Application Support Analyst to lead day-to-day operations, release planning, and system enhancements for our Oracle Fusion HCM platform, with a primary focus on US and Canada Payroll . You will act as a key liaison between HR business owners and technical teams—troubleshooting issues, optimizing configurations, and driving continuous improvement.

Key Responsibilities

• Day-to-Day Support & Troubleshooting: Investigate and resolve functional setup, data, and technical issues across Oracle Fusion Payroll and HR modules. Coordinate with Oracle and third-party vendors (SR logging and escalation).
• System Configuration & Enhancement: Consult with stakeholders to translate business requirements into technical solutions. Configure applications, assess downstream impacts, and manage change migration.
• Data & Release Management: Manage release updates, perform unit/integration testing, and ensure data governance for large data imports, extracts, and integrations.
• User Support & Training: Assist with Tier 2/3 user inquiries and develop job aids, documentation, and communications.

Required Technical & Functional Expertise

• Oracle Payroll Expertise: Deep functional knowledge of Oracle Fusion HCM Payroll processing, tax calculations, eligibility profiles, benefits integrations, and reporting tailored to US & Canada legislation .
• Technical Toolkit: Strong proficiency in SQL queries, OTBI reporting, BIP, Fast Formulas, HCM Data Loaders (HDLs), and BPM workflows.
• Integrations & Delivery: Solid background in business process analysis, requirement definition, solution design, and troubleshooting data file transfers and integrations.

Qualifications & Attributes

• Education: Bachelor’s degree (or High School Diploma/GED + 4 years of relevant experience).
• Experience: Minimum 5 years of HR Technology support experience, including service delivery leadership and vendor management.
• Core Competencies: Collaborative problem-solver with strong organizational, project management, and data-driven analytical skills.
• Communication: Excellent ability to explain technical concepts clearly to non-technical business partners and cross-functional leadership.

Work Environment & Schedule

• Setting: Standard office environment.
• Schedule: Core business hours with occasional flexibility required for emergencies or evening syncs with offshore team members.