Host (Guest Services)

Host (Guest Services)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.Job SummaryThe Host is responsible for creating Amazing Experiences and Everlasting Memories for guests throughout the in-house stay stage of the guest journey. This role services as a key point of contact for guests, proactively anticipating their needs, responding to their requests, and ensuring their expectations are consistently met and exceeded.Key Duties & ResponsibilitiesCreate warm, personalized guest experiences by anticipating needs, providing assistance, and exceeding expectationsMaintain a visible presence throughout the Resort, building genuine relationships with guests and gathering feedback on their experienceManage in-house guest requests, arrangements, concerns, and complaints, ensuring timely resolutionMaintain accurate guest profiles and preferences, communicating any relevant information to the appropriate departmentsCoordinate warm welcomes, fond farewells, special occasions, and personalized amenitiesRemain informed on upcoming guest arrivals, including VIP guests, groups, and other significant activitiesKeep an updated knowledge of Resort facilities, accommodations, services, offerings, and activities, as well as local attractions in the areaPromote Resort experiences, identifying opportunities to convert interest into bookingsCollaborate with other departments to ensure seamless guest service operationsPerform additional responsibilities as assigned by the Manager, Host or other members of managementSkills, Experience, & Educational RequirementsPrevious experience in a guest relations, guest services, front office, concierge, or similar role within a hotel or resort environmentStrong passion for hospitalityProficient in Microsoft Office, Opera PMS, and other hospitality applicantsExcellent communication and interpersonal skills, with the ability to interact professionally with guests and colleaguesAbility to remain calm and composed under pressure in a fast-paced settingBenefitsMedical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)25 Days of Paid Time Off (Full-Time, Year-Round Only)Subsidized Colleague Housing Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)Complimentary TransportationComplimentary Meals on ShiftOn-Property Discounts Across Food & Beverage, Wellness, and RetailTravel Discounts Across Kerzner Properties WorldwidePhysical RequirementsThe ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:Standing, walking, stooping, kneeling, and bending in an operational environment for extended periodsFrequent bending, twisting, stooping, reaching, and pullingLifting and carrying of loads weighing up to 50 poundsWorking in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.