.Net Support Engineer

Questhiring · Gurugram, India

Job Title: CRM Platform Support Lead

Location: Gurgaon (Hybrid)

Experience: 5+ Years

Work Mode: Hybrid

Role Overview

We are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform .

The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.

Key Responsibilities

• Manage daily operations and support of Microsoft Dynamics 365 CRM .
• Troubleshoot CRM issues and provide technical support to users.
• Handle incidents, service requests, and production issues .
• Manage CRM changes, updates, configurations, and deployments.
• Monitor CRM performance and identify areas for improvement.
• Work on data migration, data cleansing, data quality and security .
• Support CRM reports and dashboards.
• Work with business teams to understand requirements and provide CRM solutions.
• Manage CRM integrations with other systems.
• Maintain CRM technical documentation.
• Ensure CRM security, compliance, and data protection.
• Coordinate with vendors and manage SLA/service-related activities .
• Mentor and guide CRM support team members.
• Work closely with IT, business, and other technology teams.
• Participate in continuous improvement and CRM enhancement initiatives.

Must-Have Skills

• Microsoft Dynamics 365 CRM – 5+ years
• Strong Dynamics 365 CRM Configuration & Development
• Power Platform / Power Apps
• Power Apps Portals / Power Pages – Mandatory
• C# / .NET
• Plugins
• SSIS
• Azure Cloud – Mandatory
• SQL Server / SQL
• Web Services / API development
• Logic Apps / Function Apps / Web Apps
• MVC & multi-tier architecture
• Azure DevOps – Good to have
• Agile methodology – Good to have

Good to Have

• Experience in Health Insurance / Insurance domain
• NoSQL database knowledge
• Team mentoring / technical leadership experience
• Strong stakeholder management skills

Ideal Candidate

Someone who has strong Dynamics 365 CRM technical + production support experience , can troubleshoot and manage CRM operations independently, and has the ability to lead/mentor a CRM support team .

Important: Ye role pure D365 Developer role nahi hai . Isme CRM Support + Technical + Team Lead/Platform Management ka combination chahiye.