Store Operations Leader

Seeking an elevated, client-focused leader to support daily boutique operations while delivering exceptional luxury sales and service experiences. This role blends operational ownership, team support, inventory management, and relationship-driven selling within a high-touch retail environment. The ideal candidate will serve as a trusted key holder, supporting opening and closing responsibilities while helping maintain an elevated boutique environment. Key Responsibilities Support opening and closing procedures as a trusted key holder and operational leader Lead day-to-day boutique operations, including repairs, inventory audits, transfers, and facility coordination Deliver elevated client experiences through strong communication, follow-up, and relationship management Support luxury sales growth through clienteling, appointment management, and partnership selling Assist with training, scheduling support, recruiting coordination, and onboarding initiatives Maintain visual standards, operational accuracy, and security awareness throughout the boutique Partner cross-functionally with leadership to improve processes, strengthen team communication, and drive business results Ideal Candidate Passionate about luxury retail, client service, and operational excellence Confident communicator with a collaborative, solutions-oriented mindset Strong attention to detail with the ability to balance sales and operations responsibilities Demonstrates leadership potential, professionalism, and adaptability in a fast-paced boutique environment Experience in jewelry, watches, luxury retail, or clienteling preferred Equal Employment Opportunity