Manager - Strategy and Operations

FRND · India

Overview

We are looking for a Manager - Strategy & Operations to join our Business Operations team and take ownership of key business initiatives across user growth, engagement, monetization, and community operations .

You will be responsible for driving business outcomes by building and executing strategies, managing teams, improving processes, and working closely with Product, Growth, Marketing, and other cross-functional teams.

This role requires someone who can move seamlessly between strategy and execution , identify opportunities, build scalable processes, and lead teams to deliver results.

Key Responsibilities

• Own and drive key business and operational initiatives focused on user growth, engagement, retention, and monetization .
• Lead and manage a team responsible for community and business operations, including user-generated matchmakers, content creators, moderators, and other stakeholders.
• Set team goals, define KPIs, track performance, and ensure consistent delivery against business targets.
• Develop strategies to scale and improve the performance of matchmakers, content creators, moderators, and other community-led programs.
• Identify opportunities to improve monetization, user engagement, and overall business performance .
• Work closely with the Product team to identify user needs, provide insights, and launch features or initiatives that improve engagement, retention, and monetization.
• Build and improve operational processes, frameworks, dashboards, and metrics to make the business more scalable and efficient.
• Analyse data and business performance to identify gaps, opportunities, and actionable insights.
• Identify and nurture high-potential micro-influencers and community leaders within the FRND ecosystem to drive activities such as matchmaking, virtual gifting, radio shows, and other engagement-led initiatives.
• Hire, train, mentor, and develop team members as the function scales.
• Stay updated on social media, community, and consumer trends and translate relevant insights into actionable business initiatives.

✅ Requirements

• 3–6 years of experience in Strategy, Business Operations, Growth, Consulting, Product Operations, or a similar role.
• Tier 1 institute graduate — preferably IIT, BITS, IIM, NIT, or other leading institutions.
• Prior experience managing and leading teams , with the ability to set goals, manage performance, and develop team members.
• Strong analytical and problem-solving skills with the ability to use data to drive business decisions.
• Strong understanding of business metrics, operational processes, and performance management.
• ️ Excellent communication and stakeholder management skills.
• Ability to independently drive initiatives from problem identification to execution and measurable outcomes .
• Ability to work effectively across multiple teams and manage cross-functional stakeholders.
• Comfortable working with data, dashboards, and business metrics.
• ⭐ Experience in community-led businesses, consumer internet, social platforms, marketplaces, or similar businesses is a plus.

The FRND team operates six days a week, with every second and fourth Saturday designated as a day off.

About FRND

FRND is redefining the way people connect by building a social platform that’s not just engaging but also safe, inclusive, and fun . We’re a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships.

✨ Why FRND?

• Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.
• Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRND’s success.
• Learn with the Best: Work closely with founders and industry pioneers, supported by investors like Krafton, India Quotient, and Elevation Capital.
• Freedom to Thrive: Enjoy an unlimited leave policy and significant ownership of your work.
• Product-Centric Mindset: Work in a company where products take centre stage, solving unique challenges with innovative solutions.