Customer Support Representative

Skillinabox · India

Location: Noida

Experience: 0-1

Compensation: ₹3–3.6 LPA Fixed + ESOPs

Female candidates only

About the Role

We are a super lean and young team of 100 -+ If growth is what you aspire then we should talk. We need HUSTLERS who have a fire to grow and a positive intent. We have your BACK if you have OURS!

As a key member of our Customer Experience team, you will play an important role in building a strong learner experience at Skillinabox. You will work closely with learners, support teams, operations, product, marketing, and leadership to understand learner needs, resolve concerns, and continuously improve the overall learning journey.

We’re looking for someone who enjoys building relationships, solving problems, taking ownership, and growing in a fast-paced startup environment.

Key responsibilities areas are mentioned below -

• Learner Engagement: Engage with learners through calls, virtual interactions, and office visits to understand their concerns, resolve issues promptly, and ensure a smooth learning experience.
• Customer Satisfaction: Own key customer experience metrics such as CSAT, NPS, and learner feedback , and work on action plans to improve service quality.
• Feedback & Insights: Build strong relationships with learners, actively collect feedback, and share actionable insights with Product, Operations, and Marketing teams.
• Learner Journey Management: Monitor the learner journey from onboarding to course completion, ensuring timely support, follow-ups, and consistent engagement.
• Process Improvement: Work closely with the Team Lead to improve team performance, workflows, response time, and resolution time.

What We’re Looking For

• Strong communication and relationship-building skills.
• A proactive and ownership-driven approach.
• Comfortable working in a fast-paced startup environment.
• Strong problem-solving and learner-centric mindset.
• Ability to handle feedback and challenging situations positively.
• Good presentation and interpersonal skills.
• Willingness to take on additional responsibilities as the team grows.
• Alignment with Skillinabox’s mission of empowering women through skills and opportunities .

Compensation & Growth

• Fixed Compensation: ₹3–3.6 LPA
• Appraisal: Your next Appraisal will be in a really short period considering this is a core team position we are hiring for. (4-10 Months)
• Opportunity to take ownership, build a team, and grow within the organization.