Account Management – Team Lead

Blufig · Bangalore, India

Job Title: Account Management – Team Lead

Role Objective

As an Account Management – Team Lead , you will be responsible for leading a team of Account Managers while managing strategic client relationships and ensuring exceptional client satisfaction. You will act as the bridge between clients and internal delivery teams, ensuring seamless execution of digital marketing initiatives while driving account retention, team performance, and business growth.

The ideal candidate should possess strong digital marketing expertise, leadership capabilities, and a proven track record in managing high-value client accounts within a digital marketing agency.

Key Responsibilities

Client Relationship Management

• Lead and manage a portfolio of strategic client accounts, ensuring long-term client satisfaction and retention.
• Serve as the primary escalation point for key client concerns and provide proactive solutions.
• Build strong relationships with senior client stakeholders and understand their business objectives.
• Conduct regular business reviews (QBRs/MBRs) and present performance insights with actionable recommendations.

Team Leadership

• Lead, mentor, and coach the Account Management team to deliver exceptional client service.
• Monitor team performance, provide regular feedback, and support career development.
• Ensure effective workload allocation and resource planning across accounts.
• Foster a collaborative, high-performance, and client-centric culture within the team.

Digital Marketing Oversight

• Collaborate closely with SEO, Performance Marketing, Content, Design, Web Development, and Marketing Automation teams to ensure successful campaign execution.
• Ensure all client deliverables meet quality standards, timelines, and business objectives.
• Translate campaign performance into meaningful business outcomes and ROI-driven recommendations.

Account Growth & Commercial Excellence

• Identify opportunities for upselling and cross-selling additional digital marketing services.
• Drive account expansion through strategic planning and value-based consulting.
• Ensure account profitability and maintain healthy commercial relationships.
• Support proposal development and client presentations whenever required.

Delivery Governance

• Ensure smooth execution across all client projects by maintaining delivery governance.
• Monitor project timelines, scope, quality, and client expectations.
• Collaborate with internal teams to resolve delivery challenges proactively.

Required Skills & Experience

Digital Marketing Expertise

• Minimum 8 years of experience in Account Management, Client Servicing, or Client Success within a Digital Marketing Agency.
• Strong understanding of:
• SEO
• Performance Marketing
• Google Ads
• LinkedIn Ads
• Social Media Marketing
• Content Marketing
• Marketing Automation

Leadership

• Proven experience leading and mentoring Account Management or Client Servicing teams.
• Strong people management and stakeholder management skills.

Client Management

• Experience managing enterprise and mid-market B2B clients.
• Ability to build trusted client relationships and drive long-term partnerships.

Business Acumen

• Strong commercial understanding with experience driving account growth and client retention.
• Ability to interpret digital marketing performance metrics and present business-focused recommendations.

Communication

• Excellent verbal, written, presentation, and negotiation skills.
• Strong problem-solving and conflict-resolution abilities.

Good to Have

• Experience working with B2B Technology or SaaS clients.
• Exposure to HubSpot, Google Analytics (GA4), CRM platforms, and Marketing Automation tools.
• Experience managing multiple high-value client accounts simultaneously.

Benefits

Why You'll Love Working Here

• Competitive salary and benefits package.
• Health insurance for you and your family.
• Opportunity to work with leading B2B technology brands.
• Collaborative and high-growth work environment.
• Learning and career advancement opportunities.
• Opportunity to lead and build a high-performing Account Management team.

Job Type

• Full-time
• Permanent

Experience

• Account Management / Client Servicing: 8+ years (Required)
• Digital Marketing Agency Experience: 8+ years (Required)
• Team Leadership: 3+ years (Preferred)

Location

• Bengaluru, Karnataka