Customer Service Representative

Customer Service RepresentativeAbutment - Dalton, GA 30721Level: Experienced Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: None Category: Customer ServiceJob PurposeResponsible for assisting internal and external customers with questions on products, technical data/specs, and assisting architects on current systems and products.Duties and ResponsibilitiesDaily communication with customers via email, telephone, face to face, and fax to ensure tasks are being carried out in a courteous and timely mannerCommunicates with other departments to resolve any issues with ordersKeep records of customer interactions and transactions, recording details of inquiries, complaintsSet up new accounts and pricing for Crystal and Turf OutletAssist coworkers in resolving work issues such as: setting products up under correct selling codes, the maintenance of rolls, CAMS questions, etc.Responsible for working open orders, to ensure all orders ship in a timely mannerComplete credit card form and turn into the correct person to approveWork with the management team to stay updated on product knowledgeNegotiate freight rates and request expedited quotes from truck linesRequisitions or purchases supplies from vendorsQualificationsDegree: HS diploma/GEDExperience: 2+ years' experience in Customer ServiceCourses/Certifications/Training: AS400 experience requiredJob OfferingSchedule/Type: Full-timeTravel: %0Annual Salary:Benefits: Health, dental, vision, 401k, life, STD/LTD, etc.…