Head of Account Management (Remote)

Assembly Health · Remote, United States

Director of RCM Account Management
We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients. This individual will be responsible for driving client satisfaction, retention, and growth within our Physician RCM division by ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers.
The ideal candidate is a strategic, results-driven leader with a proven track record of accelerating revenue growth, enhancing client satisfaction, and building strong cross-functional partnerships. They bring deep operational expertise and a client-first mindset to the Physician RCM space, with demonstrated success in developing talent, leading high-impact teams, and aligning account strategy with broader organizational goals to deliver long-term value.
This is a full-time, exempt position reporting to our Vice President of Physician RCM.
Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
Client Relationship Management

Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
Operational Excellence & Performance Management

Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.
Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
Support contract renewals, pricing discussions, and proposal development for strategic accounts.
Proactively address risk areas and implement retention strategies for at-risk clients.
Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.

Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
~8+ years of progressive experience in revenue cycle management or healthcare operations.
~5+ years in a leadership role, managing client-facing account management teams.
~ Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
~ Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
~ Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
~ Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude.
~ Exceptional communication, relationship management, and organizational skills with a client first mindset
~ Prolonged periods of sitting at a desk and working on a computer; In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.