Manager Sales & Operations

Servis Group · India

Position Responsibilities

• Develop and manage sales operations processes, SOPs, reporting structures, and governance frameworks.


• Monitor daily, weekly & monthly sales performance and prepare dashboards, presentations, and insights.


• Lead demand forecasting, market trend analysis, and territory/segment planning.


• Conduct data mining, data research, customer segmentation & competitor analytics for strategic decision-making.


• Create and maintain structured reporting formats, trackers, and analysis templates.


• Coordinate and communicate directives from GM Sales to regional sales teams, including follow-ups, task assignment & completion tracking.


• Manage office operations related to the Sales Department (documentation, filing, meeting coordination, internal communication, scheduling).


• Ensure alignment and collaboration with the Marketing team for campaigns, activations, trade promotions & sales enablement material.


• Coordinate with Supply Chain & Production teams for inventory planning, order processing & dispatch planning.


• Track pricing, discounts, credit policies, receivables, dealer onboarding & contractual compliance.


• Ensure CRM/ERP accuracy, database hygiene, and pipeline reporting.


• Support development and administration of sales targets, incentives, and payout reconciliations.


• Identify operational gaps, propose improvements, and drive process automation & efficiency initiatives.


• Train and assist sales staff on reporting tools, systems usage, and policy compliance.

Education

• Bachelor's/Master's in Business, Sales, Marketing, Supply Chain, Economics, or related field.

Experience

• 5-7 years of relevant experience in Sales Operations (preferably automotive, tyres, FMCG, industrial manufacturing, distribution).