Director Training - RCM

Job Roles & Responsibilities 1. Training Strategy and Leadership: • Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices. • Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space. • Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines. 2. RCM BPO Knowledge Development: • Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards. • Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators). • Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations. 3. Performance Improvement: • Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs. • Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes. • Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives. 4. Onboarding and Upskilling: • Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations. • Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions. Credence Resource Management v1.0 Effective – March 18, 2025 5. Client-Focused Training: • Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations. • Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations. 6. Compliance and Certification: • Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements. • Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training. 7. Budget and Resource Management: • Manage the training department’s budget, ensuring that resources are allocated efficiently across training programs and initiatives. • Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement. Candidate Requirements Education: • Bachelor's degree in Healthcare Management, Business Administration, or related field. A Master’s degree is a plus. Experience: • Minimum 12 years of experience in training, learning, or development in the BPO or healthcare industry. • At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services. • In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems. • Experience working with Learning Management Systems (LMS) and other digital learning platforms. Skills: • Strong leadership and team management skills with the ability to inspire and motivate staff. Excellent communication, presentation, and interpersonal skills. • Proven ability to develop and execute training programs that drive measurable performance improvements. • Analytical mindset with the ability to assess training effectiveness and make data-driven decisions. • Proficiency in project management and resource allocation.