Vice President & Head -Quality & Customer Experience

India's largest manufacturer of fittings and accessories · Chennai, India

India's largest manufacturer of fittings and accessories in the Energy sector. They have multiple manufacturing facilities and state-of-the-art testing laboratories in Chennai. In some of the product categories, they are having over 40% market share in the Indian market. The company has 5 decades of rich legacy.

Key responsibilities:

• Plan and execute the Verification and Validation (V&V), reliability, and Quality strategies for new and existing products
• Preparing Quality Assurance Plan (QAP) for customer iFAT (Factory Acceptance Test).
• Coordinate with customers for factory acceptance tests (FAT), pre-commissioning tests and resolution of customer complaints RCA and Analyzing the failure by coordinating with Designs / Production / Quality Departments.
• Organizing routine, type & special tests as per the set standards and giving suggestions to take corrective actions.
• Updating of MIS reports to management like daily test report, weekly & monthly failure reports/analysis, Corrective & Preventive actions, etc. Ensuring Safety of personnel and testing equipment during testing.
• Investigate & Analysis of quality issues of products and implement corrective & preventive actions (CAPA).
• Warranty failure data monitoring Driving critical product issues
• Participate in Internal Quality Assurance (IQAs), Collect VOC for new products on product performance

Preferred Profile of the candidate

• Graduate Engineer, preferably Mechanical.
• 18+ years of experience, should have worked in Electrical products manufacturing company (B2B)
• Led and Managed final product Quality Assurance
• Experience of managing FAT, exposure to handle MNCs / global projects will be added advantage