Senior strategic customer success manager - enterprise software integration platform

We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading Saa S/i Paa S platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage.

Key Responsibilities:

Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts Drive customer onboarding, adoption, and value realization through structured engagement plans Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals Build and maintain strong relationships with key stakeholders, including C-level executives Monitor customer health metrics, identify risks, and proactively mitigate churn Lead renewal planning and forecasting, ensuring high retention rates Identify and drive upsell and cross-sell opportunities to support revenue growth Collaborate with Sales, Product, Support, and Professional Services teams for seamless customer experience Act as the voice of the customer, providing feedback to influence product enhancements Drive customer satisfaction initiatives, including NPS and feedback programs

Required Skills & Qualifications:

5–10 years of experience in Customer Success / Account Management / Saa S roles Strong experience in managing enterprise accounts and ARR portfolios Proven ability in customer retention, expansion, and relationship management Experience in conducting EBRs and strategic account planning Familiarity with tools like Salesforce, Hub Spot, Planhat, or similar CRM platforms Strong analytical skills with ability to interpret customer data and insights Excellent communication and stakeholder management skills

Preferred Qualifications:

Experience working with i Paa S, Integration Platforms, or Saa S products Exposure to Supply Chain / Logistics / EDI / B2 B Integration domain Experience handling global customers and cross-functional teams

Key Competencies:

Customer-centric mindset Strategic thinking and problem-solving Strong negotiation and influencing skills Ability to manage multiple accounts and priorities

Please write to amit.n@ to get connected!