Resident engineer service assurance

Jio Is inviting applications for the role Resident Engineer Service Assurance SBI
Requirement
Education: BE/BTech/Diploma
Experience: 5-7 years
Job Description
Work with various internal stake holders and get the SRs resolved on priority.
FLT with the customer branch end stake holders
Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault
Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime
Interact with customer IT/SPOC for all service related issues/,delivery
Monitor DC/DR link and escalate internally for quick restoration
Handle customer escalation and feedback effectively in time bound manner
Release the tracker on fault management to customer as well as internal stake holder
Work on SLA bound and get the monthly or Quarterly reports
Link monitoring and FT life cycle management on various scenarios.
Skill Set:
Customer Focused
Good Management Quality
People Management
Good Oral and Written Communication