Senior Sales Manager

PW (PhysicsWallah) · Uttar pradesh, India

Location: Noida (Work from Office) Department: Curious Jr Company: PhysicsWallah (PW)

About PhysicsWallah

PhysicsWallah is one of India’s leading EdTech companies, committed to making quality education accessible and affordable for every student. With a strong presence across competitive exam and K-12 categories, PW serves millions of learners through technology-driven education solutions.

Role Overview

We are looking for a Senior Manager - Counselling to lead and scale high-volume student conversion operations for our learning products. This role is responsible for driving revenue through high-performing counselling teams, improving conversion funnels, and building scalable counselling processes.

The ideal candidate should have strong experience in counselling, tele-sales, admissions, or conversion-driven operations, with a proven track record of managing large teams and delivering revenue targets.

Key Responsibilities

• Lead and scale large counselling teams responsible for converting inbound and outbound leads.
• Drive end-to-end conversion performance from lead allocation to enrolment and fee collection.
• Own revenue targets and counselling conversion metrics for assigned business categories.
• Improve contactability, counselling quality, conversion rates, and turnaround time.
• Manage team leaders and managers and build a high-performance counselling culture.
• Conduct regular performance reviews, coaching, call audits, and training interventions.
• Collaborate with Marketing, Product, Operations, and Analytics teams to improve lead quality and conversion efficiency.
• Use data and CRM insights to identify bottlenecks and implement process improvements.
• Ensure adherence to quality, compliance, and student-centric counselling practices.

Eligibility

• 5-8 years of total experience in counselling, tele-sales, admissions, or high-volume conversion-driven operations.
• Experience in EdTech is preferred.
• Proven track record of handling large teams and achieving revenue targets.
• Strong analytical, stakeholder management, and problem-solving skills.
• Excellent communication and team development capabilities.