Area Collections Manager

People at Turno · India

Job Summary:

We are seeking a highly experienced and results-driven Area Collection Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment.

Key Responsibilities:

• Develop and implement effective collections strategies to maximize recoveries and minimize losses.
• Build and maintain relationships with customers to understand their needs and concerns.
• Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans.
• Lead and manage a team of collections professionals to achieve collections targets and objectives.
• Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections.
• Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner.
• Identify and mitigate potential risks associated with auto loan collections, such as fraud and default.
• Prepare and submit regular reports to senior management on collections performance, trends, and issues.
• Analyze collections data and trends to identify areas for improvement and optimize collections processes.

Requirements:

• Bachelor's or Master's degree in Business, Finance, or a related field.
• 5+ years of experience in collections, preferably in the commercial vehicle/auto loan industry.
• Proven track record of success in managing collections teams and achieving collections targets.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.