Courier Operations Manager

About Sauce Sauce is a premier restaurant technology platform empowering chain brands and independent operators to accelerate revenue growth through our Commission-Free Delivery one cannot work without the other. You will work within the courier engagement framework, scripts and compliance processes set by the Head of Courier Operations and Sauce Legal. Expect to spend much of your week in the field at partner restaurants, courier hubs and recruitment events. What You'll Do Courier recruiting (~50%) Build and maintain a continuous pipeline of qualified independent couriers in your market. Source high-volume courier prospects through job boards, community channels (Facebook, WhatsApp, Craigslist), referral programs, gig-worker networks and local outreach events. Run screening, onboarding and orientation, including background and MVR checks, document and insurance verification, and app setup. Explain courier terms, pay and the engagement model accurately, using Sauce's approved scripts and materials. Forecast supply needs by zone, time slot and peak day, and hire ahead of restaurant go-lives and seasonal shifts. Fleet operations Onfleet or similar also counts). Strong local knowledge of your market's geography, traffic patterns and delivery zones. Comfort with spreadsheets and dashboards, turning raw data into a daily plan. Composure under pressure and quick problem-solving during peak hours. A valid driver's license and a reliable personal vehicle. Miami role: professional fluency in English and Spanish. Strong plus Experience at a delivery marketplace or last-mile operator (DoorDash, Uber Eats, Grubhub, Instacart, Gopuff, Relay, Amazon DSP or similar). Spanish (NYC role). Familiarity with independent contractor practices and documentation. Who thrives here Someone who loves being in the field, builds trust with couriers quickly and has real presence. Couriers see you as the person who takes care of what they need, and take you seriously when there is a conflict. What Success Looks Like First 30 days: Learn partner locations, delivery zones and the courier roster; audit coverage gaps; launch recruiting channels By 60 days: Hit weekly hiring targets consistently; weekly master schedule with a peak-hour bench; coaching and offboarding workflows in place By 90 days: Own courier supply in your market end to end, with weekly reporting leadership relies on Key Performance Indicators Active couriers: Couriers completing at least 1 shift or a set number of orders per week New couriers onboarded: Weekly hires who complete a first delivery 30/90-day retention: Share of new couriers still active Shift coverage: Scheduled peak slots filled On-time delivery rate: Orders delivered within the promised window Cost per hire: Recruiting spend ÷ activated couriers Targets for each metric are agreed with the hiring manager before the offer. What We Offer Competitive base salary plus a quarterly performance bonus (see the Market Research tab). Mileage reimbursement for all work-related driving under Sauce's expense policy (commuting to the office is not covered). Health, dental and vision; PTO and holidays; 401(k).