Pre-sales & support engineer - hyderabad (on-field)

Vigilant Technologies is looking for a Pre-Sales & Support Engineer (On-Field) to provide end-to-end technical support, from pre-sale solutioning to post-sale Support, for enterprise-grade Security, Fire Safety, Telecom and ELV/BMS solutions in Hyderabad.

Products:

Enterprise-grade CCTV & Video Surveillance solutions Access Control systems Fire Safety & fire detection solutions Telecom infrastructure – EPABX, IP-PABX, Gateways Passive Networking (structured cabling, racks, patch panels, etc.) Other ELV (Extra Low Voltage) and BMS (Building Management Systems) solutions

If you've worked hands-on with enterprise-grade CCTV, fire safety or related ELV products from brands like Bosch, Axis, Tyco, Pelco, I-PRO, Honeywell or similar and you're equally comfortable presenting a solution to a client and then getting hands-on to install or troubleshoot it, this role is built for you.

Key Responsibilities:

Conduct site surveys and assess technical feasibility at client/prospect locations Prepare technical proposals, BOQs, system designs, and datasheets in coordination with the sales team Deliver product demonstrations and technical presentations to clients, consultants, and channel partners Respond to technical queries during the sales cycle — specifications, compliance, integration, compatibility Support tender/RFP responses with technical documentation and compliance sheets Provide on-site installation, configuration, and commissioning support for CCTV, access control, fire, and ELV systems Perform troubleshooting and fault diagnosis for hardware, network, and software-level issues at client locations Handle client escalations on-site and ensure timely resolution within SLA

Preferred Candidates:

Good Communication skills 3–7 years of technical pre-sales and field support experience in CCTV, fire safety, access control or related ELV products Hands-on product experience with at least one of: Bosch (Fire/Security), Axis, Tyco, Pelco, I-PRO or a comparable enterprise-grade brand Working knowledge of IP networking basics (IP addressing, VLANs, Po E, NVR/VMS setup and troubleshooting) Comfortable being on-field for both pre-sale activities (surveys, demos) and post-sale work Ability to read and work with technical drawings, BOQs and system schematics Based in Hyderabad