Assistant Vice President- CX Transformation, Contact Center AI, or Customer Experience Optimization

AVP- CX Transformation, Contact Center AI, or Customer Experience Optimization Noida/Gurugram/Bangalore/Pune/Remote Fulltime Hybrid candidates with a strong blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience , rather than pure implementation or platform engineering backgrounds. Must-Have Experience 10 years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization. Strong experience in analyzing and improving AI/automation performance using data and business metrics. Proven exposure to: Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metrics Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization. Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions. Ability to drive continuous optimization cycles post deployment. Key Focus Areas AI Agent Performance Management & Optimization Data Analytics & Insight Generation Conversation Analytics & Transcript Analysis Intent Mining & Customer Journey Analysis KPI Monitoring & Continuous Improvement Voice AI / Conversational AI Optimization Contact Center Transformation & Automation – CCAI Stakeholder Management & Business Alignment Post-Implementation Performance Governance & Optimization