Client Services Representative (Memphis, TN-Hybrid)

Job Title: Client Services Representative Location: Memphis, TN (Hybrid)Duration: Long TermJob DescriptionThe Client Service Rep will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc.

Make your application after reading the following skill and qualification requirements for this position.
The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day.
Job Duties:Responsible for answering inbound calls from clients, while providing exceptional customer serviceResolve general inquiries such as username / password resets, address changes, phone number changes, etc.Document call activity using Raymond James' proprietary system (they will be expected to document while on the phone with the customer)Perform various duties as assigned by managementResponds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or servicesReviews and researches requests or problems obtaining necessary information from policies, procedures or practicesCoordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problemFollows up, either verbally or in writing, to ensure customer satisfactionDetermines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Skills: 2-3 years of recent customer service experience, ideally from a call centerMust have the ability to type and be on the phone at the same time xzbcwsv Ability to navigate through numerous systems at onceExperience using dual monitors Proficient user with Microsoft Word, Outlook, and basic ExcelAbility to type at least 40 WPMExceptional customer service skills; easy to understandExcellent verbal and written communication skillsAbility to use proper grammar and spellingExperience within the banking or financial services industry is preferred but not required
Education:Minimum of a High School Diploma or equivalent
Remote working/work at home options are available for this role.