Front office executive

Department: Customer Success

Designation: Front Office Executive

Location: Bangalore

Reporting To: Senior Manager - Customer Success

Role & Responsibilities:

Manage all aspects of day-to-day service delivery during working hours. Advise Front Office Management on escalated issues during the shift and ensure timely resolution. Ensure immediate response to all priority calls and follow the defined escalation process. Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep. Greet visitors and clients with a friendly, professional, and courteous approach that reflects the client's corporate image. Ensure site personnel are notified promptly upon guests' arrival. Issue visitor badges, temporary cards, service badges, and new joiner ID/access cards; follow up for timely return with relevant stakeholders. Ensure visitor admission is properly authorized and maintain accurate visitor records/logbooks. Assist visitors with special needs, including those with disabilities, to ensure a comfortable experience. Ensure cleanliness and presentation of the lobby, lifts, and other public areas. Handle client and visitor complaints, feedback, and related issues; communicate to the next level as per the escalation matrix. Manage and support soft services tasks as per operational requirements.

Skillset required:

Excellent verbal and written communication skills. Strong customer service orientation with a professional demeanour. Good problem-solving and decision-making abilities. Quick learner with the ability to work independently and stay self-motivated. Confident in interacting with and presenting to clients. Hands-on experience in visitor and front office management. Working knowledge of facility/office management processes. Knowledge of parking management and visitor management systems (preferred).

Experience (Years) required:

2+ Years of work experience

Qualification:

Graduate/ Hotel Management Graduate