Assistant Store Manager

The Buckle, Inc. · United States

Summary The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared. Pay range: $22-$25/hr The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. For sales positions, Buckle pays a base rate plus commission on sales. The range listed is the estimated base rate plus commission for Teammates in this position. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales Generation and Guest Service * Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest * Eager and assertive to answer questions regarding the store and its merchandise * Recommend, select, and help locate or obtain merchandise based on Guest needs and desires * Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience * Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team * Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices * Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG) * Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management * Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area * Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity * Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals * Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect. * Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc. * Maintain and build good Guest relationships to develop a client based business * Lead by example with a high level of showmanship, excellent customer service and attentiveness

• Recognize and communicate Guest Levels with the Team
• Passion to ask business driven and showmanship questions often to Manager,

• Plan sales goals with Store Manager
• Demonstrate ownership of store’s sales performance (Sales, Average sale,

• Coach and create relationships through Guest Loyalty and Guest Preferred
• Develop skills and assist in leading, directing, motivating and educating new

• Maintain a positive attitude at all times creating a positive floor culture
• Demonstrate personal dress code to encourage and coach the latest fashion in

• Demonstrate leadership actions during segments
• Demonstrate how to get the Guest involved with product
• Be vocal and continuously update fellow leader and Team
• Responsible for asking for and remembering Guest names
• Ability to effectively understand and show the merchandise of both the Gals

• Help execute all segments to support business goals.
• Assist Store Manager in Recruitment of all store staffing needs
• Understand how to explain pay and Buckle Benefits
• Responsible for keeping up to date with contact list and adding top talent on

• Execution/training on Leadership playbook
• Accountability of all characteristic pieces
• SPG Teammate/leader training shifts
• Responsible for training and coaching with manager on all non-sales positions
• Assertive to execute actions with constantly changing sales focuses
• Ability to identify and follow through on all Teammate training needs

• Partner with Store Manager to delegate, demonstrate, and review all 4 zones
• Confirm Teammates are following through with Visual Standards, Visual library

• Give informational and influential store tours
• Ensure sales floor is consistently sized and new freight is appropriately

• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Ability to execute and teach all Point of Sale (“POS”) procedures
• Appropriately handle calls from Corporate Office
• Maintain positive attitude when dealing with challenging situations that

• Ability to navigate and execute all tools on the home page
• Knowledge and ability to give guidance and feedback to all non-sales

• Complete all scheduled shifts and cover shifts when needed
• Consistently maintain a clean, organized and shoppable store to fulfill

• Other duties as assigned
• Insure all New Hire paperwork and tasks are promptly and accurately completed

• Planning (week/month/year)
• Executes and trains others on opening/closing checklist
• Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to

• Monitor and maintain adequate inventory of supplies
• Immediately handle emergencies in Store Manager’s absence, in accordance with

• Comfortable in in giving and receiving feedback from peers and Management
• Supportive of Leadership
• Promote personal and store growth
• Demonstrate and maintain a professional, mature and stable relationship with

• Execute daily interviews as needed to support Team Development and growth
• Overcome objections and problem solve
• Motivated to self-educate themselves on all company tools (videos, pieces,

• Understand and administer Buckle Commitment to Success
• Ability to travel and cover other Stores within District based on business

• Handle all schedule changes in a positive and professional manner
• Fulfill mission statement by performing job duties with a high level of

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

• Relocation may be required
• No visa sponsorship is available
• Ability to operate a motor vehicle and travel, including overnight as