Bilingual Technical Support

Fuel Tek Inc. · United States

Salary: $60,000 - 70,000 per year Requirements:

• Fluent in English and French, with strong communication skills suited to technical support
• Strong knowledge of Windows operating systems and Excel
• Basic accounting knowledge and expertise in reporting and analysis
• Familiarity with help desk procedures and customer service best practices
• Ability to troubleshoot proprietary fuel-station software is an asset

• Provide bilingual technical support to end users by phone, email, and chat, resolving issues promptly and coordinating with our operations team and field technicians
• Troubleshoot software issues involving operating systems used at fuel stations, bulk plants, and similar facilities
• Manage support tickets, document incidents, and track resolutions for customer reporting
• Prepare and oversee customer reports and analysis on a daily, weekly, and monthly basis
• Work with cross-functional teams to escalate complex software issues and asset failures
• Help ensure a smooth transition of resolved issues to our operations team

• Excel
• Support
• Windows
• Hardware

More:

Were seeking a dynamic, bilingual Technical Support Specialist to join our Fuel Tek team and help keep users across the provinces connected and productive. The role involves providing customer-focused technical assistance and supporting a collaborative, innovative environment. Pay is $60,000–$70,000 per year. Benefits include casual dress, a company pension, life insurance, on-site parking, RRSP matching, and vision care. Work is in person.

last updated 39 week of 2026