Network Dependency Engineer

We are seeking a NOC / Network Dependency Engineer. The successful candidate will monitor, troubleshoot, and maintain the availability of a client network environment, and will build and maintain an accurate map of how applications, circuits, devices, and cloud services depend on one another to drive incident triage, change impact analysis, and continuity planning. This role will report to the [Program Manager / NOC Lead]. The ideal candidate will be motivated by the opportunity to support public agencies, nonprofit organizations, and private companies in transforming their data into actionable insights. Candidate must be a U.S. citizen or green card holder able to obtain and maintain DHS suitability and must be able to work a hybrid schedule in our DC office.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
What you will do:
Monitor LAN, WAN, SD-WAN, data center, and cloud network health using enterprise tools (e.g., SolarWinds, Splunk, Thousand Eyes)Triage, troubleshoot, and resolve alarms and outages within defined SLAs, escalating to Tier 3, vendors, and carriers as neededTrack incidents, problems, and changes in ServiceNow (or similar) following ITIL processes, and support major incident bridges and on-call rotationDiscover and document upstream and downstream dependencies between applications, hosts, network devices, circuits, DNS, identity services, and cloud resourcesBuild and maintain service maps and configuration item relationships in the CMDBValidate dependencies using flow data (NetFlow/IPFIX), packet capture, and discovery toolsIdentify single points of failure and recommend redundancy or architecture improvementsFeed dependency data into business impact analyses, continuity of operations (COOP), and disaster recovery planningAssess the impact of proposed changes and present findings to the Change Advisory Board (CAB)Support FISMA, NIST SP 800-53, and DHS 4300A compliance, ATO evidence, CDM and TIC 3.0 reporting, and remediation of network-related POA&M itemsMaintain network diagrams, runbooks, SOPs, and availability, capacity, and SLA reports for government leadershipAutomate repetitive monitoring and discovery tasks with scripts or APIs.Other duties as assigned
Required Education:Bachelor's degree in IT, computer science, engineering, or a related field; [9] + years of equivalent experience may be considered in lieu of a degree
Required Experience:5 + years of network engineering or Network Operations Center (NOC) experienceHands-on experience with ITSM and CMDB tools (e.g., ServiceNow) and ITIL incident, problem, and change managementU.S. citizenship or lawful permanent residency (green card), and ability to obtain and maintain a DHS suitability determination (Background Investigation) for the life of the contract. xzbcwsv No security clearance is required
Required Skills:Routing and switching (BGP, OSPF, EIGRP, VLANs, STP), firewalls, load balancers, and VPNs on platforms such as Cisco, Juniper, Palo Alto, or F5Working knowledge of TCP/IP, DNS, DHCP, NTP, and Active Directory dependenciesNetwork monitoring, flow analysis, and packet capture tools (e.g., SolarWinds, Wireshark, NetFlow)Strong written communication for diagrams, runbooks, and incident reportsActive CompTIA Security+ and CCNA (or equivalent) certifications
Preferred:Prior experience supporting DHS or another federal civilian agencyActive or recent DHS Background Investigation (suitability)CCNP, JNCIP, ITIL v4 Foundation, or ServiceNow CMDB/Discovery certificationExperience with dependency mapping tools (e.g., ServiceNow Service Mapping, Dynatrace, BMC Helix Discovery, Device42)Familiarity with AWS GovCloud or Azure Government networking and FedRAMP-authorized services.Experience with CDM tooling, TIC 3.0, and zero trust architecture conceptsScripting and automation with Python, Ansible, or REST APIsExperience supporting COOP exercises or disaster recovery testing