Air Travel Ticketing & Booking Specialist

Zourney.in · India

1. Flight Booking & Ticketing

• Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
• Search and compare fares, schedules, availability and applicable fare rules.
• Make reservations and issue tickets accurately within defined timelines.
• Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
• Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.

• Process ticket cancellations, refunds and reissues as per airline fare rules.
• Handle schedule changes, flight cancellations and involuntary changes.
• Calculate applicable cancellation charges, reissue fees and fare differences.
• Coordinate with airlines, consolidators and suppliers for refund follow-ups.
• Maintain accurate records of pending refunds and outstanding cases.

• Provide ticketing and reservation support to Zourney's travel agent and corporate customers.
• Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
• Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
• Coordinate with the sales and account management teams to resolve customer issues.

• Coordinate with airlines, consolidators, GDS providers and other travel suppliers.
• Resolve ticketing failures, payment issues, booking errors and schedule-change cases.
• Track airline notifications and operational updates that may impact customer bookings.

• Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.
• Maintain proper documentation for all bookings and transactions.
• Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escalation processes.
• Maintain daily MIS for bookings, cancellations, refunds and pending cases.
• Ensure all bookings are completed within agreed SLA/TAT.

• 5 - 10 years of experience in airline ticketing, travel reservations or B2B travel operations.
• Strong knowledge of domestic and international air ticketing .
• Hands-on experience with Amadeus / Galileo / Sabre or equivalent GDS platforms.
• Good understanding of airline fare rules, baggage policies, cancellation and refund rules.
• Experience handling reissues, refunds and schedule changes.
• Strong knowledge of Indian and international airline processes.
• Good communication skills in English and Hindi.
• Strong attention to detail and numerical accuracy.
• Ability to work under pressure and handle multiple booking requests simultaneously.
• Good email, Excel and computer skills.

• Experience in a B2B travel agency, travel management company, OTA, consolidator or travel-tech company .
• Experience handling corporate travel bookings.
• Knowledge of NDC and airline direct-connect platforms.
• Experience with international itineraries and complex multi-sector bookings.
• Familiarity with major domestic and international airlines.