Regional Manager - Business Development & Service Delivery

PhobosGoldInc. · India

Location: North Delhi (Delhi, Punjab, UP, Haryana, Rajasthan)/Hyderabad (Telangana and AP)/Mumbai (Maharashtra)

We are looking for an experienced and dynamic Regional Manager – Business Development & Service Delivery to lead operations, strengthen our appraiser network, and ensure exceptional service delivery across the assigned region.

• Lead end-to-end operational delivery of gold appraisal and audit services across the region.
• Recruit, build, and manage a strong network of full-time, re-appraisers, and on-call gold appraisers.
• Plan, organize, and oversee skill tests for eligible appraiser candidates.
• Ensure timely deployment of appraisers based on client requirements and business demand.
• Drive standardized, compliant, and process-oriented appraisal operations.
• Monitor service quality, turnaround time (TAT), productivity, and operational KPIs.
• Collaborate closely with Territory Managers (Business Development & Service Delivery) to ensure seamless execution and issue resolution.
• Ensure adherence to client SLAs, internal SOPs, and regulatory requirements.
• Identify opportunities for operational excellence, process improvements, and cost optimization.
• Manage client relationships, service reviews, and escalations.
• Support business expansion into new geographies and client accounts.
• Prepare and present accurate MIS reports and operational dashboards.

• Proven experience in operations, service delivery, recruitment, or field operations management.
• Strong leadership and people management skills.
• Experience in banking, financial services, gold loan, valuation, or related industries is preferred.
• Excellent stakeholder management, analytical, and problem-solving abilities.
• Willingness to travel across the assigned region.

• Opportunity to lead regional operations with high business impact.
• Fast-paced and growth-oriented work environment.
• Career progression with a rapidly expanding organization.

Interested candidates can apply by sharing their updated resume at: hrmgr@phobosgoldinc.com