Technical Support Executive (API & Product)

TechRyde · Noida, India

Job Title: Technical Support Executive (API & Product)

Location: Sector-62, Noida

Company: TechRyde Private Limited

Experience: 1 to 3 years (or more)

Employment Type: Full-Time

Shift: US Shift (Night Shift)

Work Mode: 5 days (In-office) 

About TechRyde: 

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience. 

Job Summary: 

We are seeking a technically adept and customer-focused Technical Support Executive (API & Product) to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products. 

Key Responsibilities: 

• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities. 

• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms. 

• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA). 

• Assist customers in understanding and implementing APIs, offering clear guidance and best practices. 

• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support. 

• Document common issues, solutions, and create support documentation and knowledge base articles. 

• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case. 

• Ensure timely resolution of issues with strong focus on customer satisfaction and communication. 

Required Skills and Qualifications: 

• 1–3 years (or more) of experience in technical support, API support, or product support roles. 

• Strong knowledge of RESTful APIs, API documentation, and integration practices. 

• Hands-on experience with Postman, Swagger, or other API testing tools. 

• Ability to perform automation testing using JavaScript (Selenium) or Python 

• Understanding of software development lifecycle and debugging techniques. 

• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders. 

• Strong problem-solving skills and a proactive approach to resolving technical issues. 

• Ability to work independently and collaboratively in a fast-paced environment. 

Preferred Qualifications: 

• Experience with API authentication methods (OAuth, API keys, etc.). 

• Familiarity with log analysis and debugging tools. 

• Prior experience working with SaaS or cloud-based products. 

Why Join TechRyde? 

• Work on cutting-edge solutions shaping the future of hospitality and retail. 

• A collaborative work environment with global clients and diverse projects. 

• Growth opportunities and ongoing learning C development support. 

• Flexible work culture and a supportive team. 

How to Apply: 

Send your updated resume to ( ) with the subject line “Technical Support Executive (API & Product)– Application”.