City operations manager

Phox Health is growing and is looking for a dynamic City Operations Manager for Bengaluru.

We are looking for a high-energy, and execution-focused operations manager who can take ownership of end-to-end medicine deliveries across Bengaluru and lead the next phase of Phox health's growth.

What You'll Own

Lead end-to-end city operations for last-mile medicine deliveries Drive On-Time Delivery, Delivery Success Rate, customer experience and operational SLAs Own rider hiring, onboarding, productivity, utilization, retention and performance Build efficient route planning, dispatch and fleet utilization strategies Manage daily city capacity planning based on demand and shipment volumes Identify operational bottlenecks and implement quick, data-driven solutions Monitor city-level KPIs and continuously improve operational performance Work closely with Product, Tech, Customer Support, Finance and Business teams Build scalable SOPs and processes as Phox Health expands

What We're Looking For

Experience: 5–8 Years

Location: Bengaluru

Industry: Last-Mile Delivery/Healthcare Logistics / Pharma / E-commerce / Quick Commerce

Has strong experience in City Operations / Last-Mile / Delivery Operations Has managed large field teams or delivery fleets Understands capacity planning, route optimization and delivery economics Is highly data-driven and comfortable with operational dashboards and KPIs Has strong people and stakeholder management skills