Client Support Specialist- Trading & Cost Basis

ORION · United States

About This Opportunity As a Client Support Specialist - Trading & Cost Basis, you will support advisors through trading workflows that depend on accurate data, clear system behavior, and confident execution. You will help clients understand how data elements, including cost basis, tax lots, and transaction history, impact trading decisions and results. You will work across Orion's trading platforms and partner closely with internal teams to resolve issues, improve workflows, and support the ongoing evolution of Orion's investment solutions. This role is designed for individuals who enjoy complex problem-solving, system ownership, and delivering high-quality client outcomes. As we continue to evolve and live our Orion values, we are looking for someone to grow with us. It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations. Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs. In this role, you'll get to:

• Provide end-to-end support for trading and data-related inquiries through calls, chats, and Salesforce cases.
• Support advisors using Orion trading tools, including:

- TOM

• Eclipse
• Portfolio View Trading
• Orion Custom Indexing
• Sleeve Trading
• Compare Tool
• Investigate and resolve discrepancies related to trading data, cost basis, tax lots, and transaction history
• Explain how underlying data impacts trading outcomes, execution behavior, and reporting
• Own complex client scenarios from initial inquiry through resolution, coordinating with internal partners as needed
• Participate actively in service queues while maintaining high standards for accuracy, timeliness, and client experience
• Document case outcomes, findings, and resolutions in accordance with internal controls and service expectations
• Follow established processes, controls, and escalation paths when issues fall outside service ownership

• Demonstrates a solid understanding of trading workflows and data dependencies
• Applies strong analytical and troubleshooting skills to resolve client issues
• Communicates clearly and confidently with advisors
• Manages multiple requests while maintaining accuracy and attention to detail
• Takes ownership of assigned work and follows through to completion
• Works effectively in a collaborative, team-based environment
• Adapts to changing tools, workflows, and client needs
• Maintains professionalism and composure in time-sensitive situations
• Demonstrates accountability, curiosity, and a client-focused mindset
• Has a minimum of a Bachelor's degree in Finance, Business Administration, Accounting, or a related field preferred
• Has a minimum of 1-3+ years of experience in financial services, trading operations, investment support, client service, or related roles
• Has experience supporting trading platforms or investment workflows strongly preferred
• Has familiarity with cost basis, tax lots, or transaction-level data highly desirable
• Has knowledge of securities markets, trading rules, and regulatory considerations preferred
• Has experience working in a FinTech or advisory support environment beneficial
• Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1

• LI-Onsite
• LI-Hybrid