TD AI Support Engineer (L3 - AI Platform)

Job Description Al Support Engineer is responsible to provide L3 support based on incident management system. Own end-to-end resolution of high-priority (P1/ P2) production incidents • Perform deep troubleshooting and root-cause analysis across platform, data and Al layers • Drive permanent fixes and platform improvements - not just incident recovery • Build dashboards, monitoring and alerts for proactive issue management • Maintain runbooks and knowledge base for continuous improvement • Support platform operations - monitoring, observability, deployments and pipelines • Coordinate and provide resolution with TD Product Owners and PGTLS • Flexible to work in rotational shift across 24X7, 5 working days and 2 weekly off Requirements Root-cause analysis across distributed systems, APls, pip