Revenue Operations Manager

Revenue Operations ManagerThis role is based in NYC with a hybrid/remote in-office experience. Our team works in the office 3 days every week and 2 months out of the year our team works from anywhere (August, plus 4 weeks of your choosing).

All candidates should make sure to read the following job description and information carefully before applying.
Compensation: 110-125K + Equity
Company OverviewJones is a vertical AI company that helps real estate and construction firms make smarter decisions about insurance so they can boost efficiency and mitigate risk. Across more than 2.5 billion square feet of real estate and construction projects, Jones enables clients to leverage AI, software, and data to accelerate and strengthen insurance verification, collection, integration, and decision-making across commercial and residential asset classes.Jones has experienced rapid growth driven by the urgent need to modernize outdated risk and compliance workflows in real estate and construction. As we scale, we're building the systems, data, and processes that turn our go-to-market teams into a predictable, efficient revenue engine.
Position OverviewWe're looking for an analytical, systems-minded Revenue Operations Manager to build and run the operational backbone of our go-to-market organization. You will partner closely with Sales, Customer Success, Marketing, and Finance to drive alignment across the full customer lifecycle, from first touch through renewal and expansion.You'll own our CRM and GTM tech stack, reporting and forecasting, pipeline and deal processes, and the metrics leadership uses to run the business. As our Customer Success team takes on a larger role in driving expansion revenue, you'll help build the infrastructure to track and grow NRR, GRR, and expansion pipeline alongside new business.This is a role for someone who loves turning data into clear insight, builds scalable processes, and wants real ownership in a high-growth environment.
What You'll DoCRM & Systems Ownership: Own administration, configuration, and hygiene of our CRM and GTM tech stack. Manage integrations, automations, and tool evaluations to keep systems clean, connected, and scalable.Reporting & Analytics: Build and maintain dashboards and reporting for leadership, Sales, and Customer Success, covering pipeline, bookings, conversion rates, sales cycle, win rates, NRR, GRR, churn, and expansion. Deliver insights that drive decisions, not just data.Forecasting: Own the forecasting process for new business, renewals, and expansion. Partner with Sales and CS leadership to run pipeline reviews and improve forecast accuracy.Pipeline & Process Design: Define and enforce lead management, opportunity stages, handoffs, and renewal workflows across Marketing, Sales, Implementation, and Customer Success. Identify bottlenecks and drive process improvements across the funnel.Deal Desk & Contracting Support: Support quoting, pricing approvals, discounting guidelines, and contract workflows. Partner with Finance and Legal to ensure deals are structured, documented, and booked accurately.Compensation & Territory Planning: Partner with leadership and Finance on quota setting, commission plans, territory and book-of-business design, and commission calculations for Sales and CS.GTM Planning: Support annual and quarterly planning, including capacity modeling, target setting, and headcount planning for revenue teams.Cross-Functional Partnership: Serve as the connective tissue between Sales, Customer Success, Marketing, and Finance, ensuring teams work from a shared source of truth and aligned definitions.
How Success Is MeasuredForecast accuracy for new business, renewals, and expansionCRM data quality and adoption across revenue teamsTimely, accurate reporting on pipeline, bookings, NRR, and GRRImprovements in funnel conversion, sales cycle, and handoff efficiencyAccurate and on-time commission calculationsLeadership confidence in GTM data and metrics
Who You Are3–5+ years of experience in Revenue Operations, Sales Operations, Business Operations, or a similar role in SaaS or technologyHands-on CRM administration experience (Hubspot experience is a plus)Strong analytical skills, with advanced Excel/Google Sheets skills and experience building dashboards and reportsSolid understanding of SaaS metrics, including ARR, pipeline coverage, win rates, NRR, GRR, and churnExperience supporting forecasting, pipeline management, and commission plansProcess-oriented builder who can design scalable workflows and drive adoption across teamsStrong communicator, able to translate data into clear recommendations for leadershipHighly organized, detail-oriented, and comfortable managing multiple prioritiesSelf-motivated and proactive, you spot problems and fix them without waiting for directionExperience with GTM tools such as Gong, Outreach, Apollo, or CPQ and billing systems is a plusExperience with SQL or BI tools is a plusExperience supporting both new business and customer success or renewal teams is a plus
Our CultureOur goal is to build a company where people feel ownership of their role and are able to grow and enrich their skills and experience. We also want to create an environment where people are challenged and encouraged to be entrepreneurial. We rely on our team to help identify and take action on initiatives that can move our business forward. Elements of our culture that can be seen in every one of our people are the following:Fall in love with problems – We are obsessed with solving customer problems because it's in our DNA, actively listening to customer challenges and treating them like our own.Give help generously – We hire and nurture brilliant people who are generous with their time, skills, and perspectives. This generosity compounds across the company.Own super lean – Every day we make vital decisions that shape the future of our company. We hold ourselves accountable to these decisions in order to build a durable, powerful business.Take care of yourself – Building a category-leading company is hard. It can only be achieved by encouraging and enabling our team's mental, emotional, and physical well-being.Build trust everywhere – Every Jones experience is designed to give our clients, our team, and our industry unshakable confidence in the integrity of the company.
EEO StatementJones is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
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