Application Support Engineer

UST · India

About the Company

UST is a global digital transformation, AI, and IT consulting services provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. The company builds end-to-end tech solutions, specializing in advanced data & analytics, cloud modernization, generative AI agent frameworks, cybersecurity, and advanced engineering/R&D. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30K+ employees in 30+ countries, UST builds a boundless impact—touching billions of lives in the process.

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About the Role

Job Title: L2.5 Application Support Engineer

Experience: 4-6+ Years

Work Location: Work from Office (5 Days a Week)

Shift Timing: Rotational Shifts (24/7 Support Environment)

• Shift 1: 6:00 AM to 3:00 PM
• Shift 2: 3:00 PM to 11:00 PM

Job Summary -

We are hiring an L2.5 Application Support Engineer to provide application and operational support for business applications. The ideal candidate should have strong troubleshooting skills, experience in incident management, and a customer-focused approach.

Key Responsibilities -

• Provide Level 2 & Level 3 support for business-critical applications.
• Monitor, analyze, and troubleshoot application issues and alarms.
• Handle incidents, service requests, and changes through ServiceNow (SNOW).
• Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's.
• Support users via email and phone, ensuring timely resolution.
• Perform basic SQL queries for analysis and issue investigation.
• Coordinate with cross-functional teams and follow escalation procedures when required.
• Maintain operational SOPs and ensure SLA adherence.

Required Skills -

• Bachelor's degree in Computer Science or related field.
• 4-6 years of Application Support / Technical Support experience.
• Basic knowledge of Cloud Infrastructure.
• Knowledge of understanding Lambda codes, for debugging & support.
• Working knowledge of SQL queries.
• Basic programming/scripting knowledge in any technology.
• Experience with Incident, Change, and Request Management processes.
• Familiarity with ServiceNow (SNOW) is preferred.
• Strong analytical, troubleshooting, and communication skills.