Operation Manager (Chennai)

Job description Post: Operation Manager (Chennai) Industry: Leading Parcel Service / Logistics Location: Chennai Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred. Key Responsibilities: 1. Operations Management • Oversee daily operational locations in Chennai. • Ensure efficient parcel movement, timely dispatch, delivery, and route optimization. • Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction. • Coordinate with hubs, branch offices, franchise agents, and ground staff. 2. Franchise Network Management • Manage, support, and monitor franchise partners. • Ensure franchise adherence to operational guidelines and business performance targets. • Conduct regular meetings, audits, and service quality checks. • Support franchisee onboarding, training, and performance improvement. 3. Team Handling & Staff Management • Plan workforce allocation, productivity improvement, and performance monitoring. • Provide training, motivation, and guidance to ensure operational excellence. 4. Business Development & Revenue Growth • Identify new business opportunities, partner development, and volume growth. • Work closely with senior management to achieve monthly and annual revenue targets. • Implement strategies to improve market share and customer base. 5. Travel & Field Operations • Conduct field audits, client visits, and franchise reviews. 6. MIS, Reporting & Compliance • Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue. Key Skills Required: • Strong leadership and people management skills • Hands-on experience in logistics/courier/parcel operations • Excellent communication and franchise management abilities • Ability to work under pressure and handle large teams • Strong analytical and problem-solving skills • Target-driven with strong business acumen Qualifications: • Any Graduate (MBA preferred) • Minimum 5 years of experience in parcel operations required. Salary: Maximum gross up to 7 LPA If your experience suits our JD,Pl share your updated resume to Role: Operations Manager Industry Type: Courier / Logistics