AGM / DGM Operations-Coimbatore

Job description AGM / DGM Operations Location: Coimbatore (Must be HQ at Coimbatore) Language: Hindi is mandatory Experience: Relevant senior-level operations experience in the parcel/logistics industry Job Summary We are looking for an experienced AGM / DGM Operations to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to Pan-India operations and/or operations across major cities , with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability. Key Responsibilities Operations Management Manage end-to-end parcel/logistics operations across assigned locations. Drive operational performance, productivity, service quality and cost efficiency. Ensure smooth functioning of hubs, branches, delivery operations and associated facilities. Monitor daily operational KPIs and take corrective actions to achieve targets. Ensure timely pickup, processing, movement and delivery of shipments. Pan-India / Multi-City Operations Must have experience managing operations across Pan-India or major Indian cities . Coordinate with regional/zonal teams and central operations. Standardize processes and best practices across multiple locations. Manage operational challenges involving high shipment volumes and multiple stakeholders. Team & People Management Lead large teams of operations, hub and delivery personnel. Build a performance-driven culture and improve employee productivity. Manage manpower planning, recruitment, training and performance evaluation. Develop second-line leadership and operational talent. Business & Cost Management Drive operational profitability through effective manpower, route and resource utilization. Control operating costs without compromising customer service. Monitor productivity, capacity utilization and other critical operational metrics. Support business growth through scalable and efficient operating processes. Customer Service & Quality Ensure adherence to defined service-level agreements and delivery timelines. Monitor customer complaints, escalations and service failures. Identify root causes and implement sustainable corrective actions. Improve customer experience and operational service quality. Compliance & Process Excellence Ensure compliance with company policies, SOPs and statutory requirements. Strengthen operational controls and minimize losses, damages and shipment exceptions. Drive continuous improvement and process optimization initiatives. Candidate Profile Graduate/Postgraduate with strong operations experience. Significant experience in parcel, courier, express logistics, e-commerce logistics or similar industries . Proven experience in Pan-India operations or operations across major cities is mandatory. Strong leadership experience managing large and geographically distributed teams. Excellent understanding of hub, sortation, transportation and last-mile operations. Strong analytical, problem-solving and decision-making skills. Hindi language proficiency is mandatory. Willingness to travel extensively as required. Industry: Leading Parcel / Courier / Logistics Company Mandatory: Hindi Pan-India/Major City Operations Experience If your expeience suits our JD, Pl share your updated resume to