Senior Process Executive

Innova ESI · Pune district, India

• Senior Process Executive.
• Package- 3.5 & 5.5 LPA.
• Location-Pune
• Shift- 6:00 AM--3:30 PM
• Experience-2+ Years
• Immediate Joining

• Support Request on behalf of sales force i.e Quotes, Orders, Amendments, Pricing sheets or vendor quotes etc. for service requests.

• Provide subject matter expertise for complex issues.

• Build training curriculum & Work Instructions.

• Identify and communicate opportunities for continuous process improvement

• Use existing knowledge base to provide a customer facing root cause assessment.

• 1-2 years of experience in a BPO environment.

• Any Bachelor’s degree.

• Proficient MS Excel

• Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management

• Very good understanding of L2S process.Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…

• Problem solving and analytical skills.

• Customer / Client facing experience would be handy.