Customer Service Representative

TG Developers · Hyderabad, India

Job Summary:

Responsible for handling customer queries, coordinating site modifications, and ensuring timely resolution of customer requirements during the construction and handover stages.

Key Responsibilities:

• Attend to customer queries, requests, and concerns promptly.
• Coordinate and record customer-requested site modifications and ensure proper execution.
• Liaise with Site, Projects, Engineering, and Sales teams for modification requirements.
• Coordinate site visits and explain project-related updates to customers.
• Track modification requests from approval to completion.
• Maintain proper records of customer requests, approvals, and modifications.
• Follow up on pending customer issues and ensure timely closure.
• Coordinate during possession, snag rectification, and handover activities.
• Maintain professional and positive customer relationships.

Requirements:

• Graduate in any discipline.
• 2–5 years of experience in real estate customer service/CRM/site coordination .
• Good communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Basic understanding of construction and apartment specifications preferred.
• Proficiency in MS Office.

Interested Candidates can send their resume to

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