Junior Customer Support Specialist

Trade W · India

Company Description

Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.

Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.

Job Summary

We are looking for a Customer Support Executive to join our growing team. This role is ideal for individuals who enjoy client engagement, sales support, and working in a fast-paced, target-driven environment. You will play a key role in client outreach, relationship management, and supporting business growth in the Indian market — all while working remotely.

Key Responsibilities:

1. Respond to customer inquiries via live chat promptly and professionally.

2. Provide accurate information about our product, addressing customer concerns, questions and feedback

3. Maintain a high level of product knowledge to offer personalised solutions and recommendations.

4. Collaborate with internal teams to resolve complex issues and provide effective solutions.

5. Effectively escalate and report customer issues to concerned teams or supervisors when necessary, ensuring timely resolution.

6. Identify processing improvements to enhance overall customer satisfaction.

Required Qualification:

Should have atleast 1 years of experience.

Fluent in Hindi and English.

1. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

2. Previous customer service experience.

3. Excellent communication skills, both written and verbal. Financial knowledge is a plus.

4. Empathetic and patient when dealing with challenging customer interactions.

5. Strong problem-solving and multitasking abilities.

6. Accept rotating shifts, flexibility to work on non-traditional hours including evenings, weekends, and holidays.

7. Reliable high-speed internet connection and a suitable home office setup.

8. Skills in help desk tools and CRM software are preferred.