Processor Operations Management Officer [T500-29574]

CIBC India · India

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You’ll Be Doing (position summary):

This role is responsible to fulfill requests for Retail deposit accounts and investment products across all channels including Simplii Financial. Requests are fulfilled under 3 key services, Account Fulfillment, Account Servicing and Suspense Account Management These services need to be delivered efficiently, accurately, and within defined Service Level Metrics. The role supports superior customer service by maintaining high standards of productivity and compliance with company policies and process changes.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

• Consistently meet or exceed Service Level Metrics (productivity, accuracy, timeliness) and process all applications within committed turnaround times (TAT)
• Achieve individual and team goals on a daily, monthly, and yearly basis
• Escalate operational issues promptly to supervisors for timely resolution
• Adhere to company policies, including Clean Desk and Information Security, and report any violations
• Stay updated with process changes
• Strive to achieve subject matter expertise within the team
• Assist team leads as required in their job functions
• Leaders of the supported SBUs and LOBs

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

JOB DIMENSIONS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness
• Processes a substantial volume of Retail deposit accounts and investment products, ensuring efficient, accurate, and timely completion in accordance with defined Service Level Metrics and turnaround times
• Contributes to individual and team productivity goals, escalates operational issues as needed, and maintains compliance with company policies to support superior customer service and operational effectiveness

Who You Are (skills/qualifications):

• Bachelor's degree in business, Finance, or a related field preferred; equivalent work experience may be considered
• 1+ years of experience in Retail Banking domain – data processing
• Proficiency in English (written and verbal)
• Good understanding of banking or financial services operations and processing requirements
• Analytical and logical thinking abilities, with strong attention to detail and accuracy
• Efficiently process a diverse range of activities ensuring all assigned tasks are completed within established timelines and quality standards.
• Effective communication and interpersonal skills
• Ability to work effectively in a team, under pressure, and in ambiguous situation
• Demonstrate strong organizational and time management skills, with a high degree of flexibility to adapt to changing priorities and environments.
• Proficiency in Microsoft Office Suite and relevant operational systems

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.