Customer Care Representative

NEXXUS7 · Jabalpur, India

Company Description NEXXUS7 is a fast-growing startup based in Jabalpur that specializes in high-quality customer support and business process solutions. The company promotes a culture where team members are encouraged to take ownership, think creatively, and remain calm under pressure. People at NEXXUS7 are supported, valued, and given opportunities for professional growth.

Role Description This is a full-time, on-site Customer Care Representative role based in Jabalpur. The Customer Care Representative will handle incoming customer inquiries via phone, email, and chat, providing clear, accurate, and timely responses. Responsibilities include resolving customer issues, documenting interactions, escalating complex cases when necessary, and following up to ensure customer satisfaction. The role also involves maintaining up-to-date product and process knowledge, adhering to quality and performance standards, and contributing feedback to improve customer service workflows.

Qualifications

• Candidates should possess strong Communication and Interpersonal Skills to interact effectively with diverse customers and team members.
• Candidates should possess Customer Support and Customer Service skills to manage inquiries, resolve issues, and maintain professional service standards.
• Candidates should possess a focus on Customer Satisfaction to ensure positive experiences and build long-term customer relationships.