Remote Housing Services Team Lead

Sedgwick · Workfromhome, United States

Sedgwick is seeking a Remote Customer Service Team Lead to supervise housing operations and ensure service levels across shifts. You will support policyholders, hotels, and partners, and act as primary decision-maker during assigned shifts, while coaching a team of associates.

Responsibilities include handling inbound calls and emails, extending hotel stays, maintaining data accuracy, and driving quality customer service with efficient workflow management in a remote environment.