Virtual medical assistant

Job Title: Virtual Medical Assistant (VMA)

Location: Office (Mohali) / 5 Days (Night Shift)

About the Role:

We are looking for a dependable and detail-oriented Virtual Medical Assistant (VMA) to join our healthcare team. The ideal candidate will manage patient communications, maintain accurate electronic health records (EHR), coordinate prior authorizations, and provide day-to-day administrative support to providers. This role plays a key part in ensuring smooth operations and exceptional patient service.

Key Responsibilities:

Serve as the primary point of contact for patient calls regarding appointments, medications, lab results, and general inquiries. Maintain and update patient records in the EHR system with accuracy and confidentiality. Coordinate prescription refills and manage prior authorizations for medications, treatments, and procedures. Support physicians and nurses with documentation, scheduling, and coordination with home health and DME services. Ensure compliance with HIPAA and organizational policies. Provide patient education and assist with understanding treatment plans and insurance coverage.

Qualifications:

Education: Associate degree or certification in medical assisting. Experience: 1–2 years in a medical administrative or assistant role (virtual experience preferred). Hands-on experience with EHR systems (EPIC, Cerner, Athena Health, ECW) and prior authorization processes highly desirable.

Skills:

Excellent verbal and written communication Strong organizational and multitasking abilities Proficiency with Microsoft Office and Google Workspace Problem-solving and time management skills Attributes: Compassionate, proactive, and able to work independently in a fast-paced environment.

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